Shipping, Returns & Refund Policy

At Whisky Project Ltd., customer satisfaction is our priority. We aim to make every order as smooth and reliable as possible. If you have an issue with your order, our customer service team is here to help.

🚚 Shipping

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders may take longer to process during weekends, public holidays, promotional periods, or periods of unusually high demand.

Delivery

Delivery times depend on the destination, shipping method and availability of the products ordered. Estimated delivery times are provided at checkout or in your order confirmation.

Please ensure that your delivery address and contact details are accurate when placing your order. Whisky Project Ltd. cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Age Verification

Because our products may include alcoholic beverages, customers must meet the minimum legal drinking age applicable in their delivery location. We reserve the right to request valid proof of age before dispatch or upon delivery.

Orders may be refused or cancelled where the customer does not meet the applicable legal age requirements.

Shipping Restrictions

Certain alcoholic products may be subject to restrictions depending on the destination country or region. We reserve the right to refuse or cancel an order where delivery is prohibited or cannot legally be completed.

Any applicable duties, taxes, customs charges or import fees that are not included in the purchase price may be the responsibility of the customer, depending on the destination.

🔄 Returns

Due to the nature of alcoholic beverages and applicable health and safety requirements, returns may be subject to specific conditions.

Eligible Returns

If a return is permitted, please contact us within 30 days of delivery.

Products must generally be:

Unopened and unused
In their original packaging
In the same condition as received
Accompanied by the order number or proof of purchase

Non-Returnable Items

The following items are generally not eligible for return:

Opened bottles or products where the seal has been broken
Products that have been consumed or partially consumed
Products damaged after delivery due to improper storage or handling by the customer
Gift or personalised products where applicable
Clearance or final-sale products where identified as non-returnable
Products that cannot legally be returned under applicable regulations

📩 How to Request a Return

To request a return or report an issue with your order, contact our customer service team at:

Email: [your customer service email]

Please include:

Your order number
Your name and contact details
The product concerned
The reason for the return
Photographs of the product or packaging where applicable

We will review your request and provide return instructions where a return is approved.

Please do not send products back without receiving return instructions from our team.

💵 Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Where a refund is approved, the refund will normally be issued to the original payment method within 7–10 business days, depending on your payment provider or bank.

Unless otherwise required by applicable law, original shipping charges may not be refundable.

Where an item is returned because it was incorrect, damaged upon arrival, or defective, Whisky Project Ltd. will review the circumstances and provide an appropriate remedy in accordance with applicable law.